Jeetbag's Privacy Policy — Your Data, Your Rights

Jeetbag is an internationally licensed online betting and gaming platform serving users in Bangladesh and other countries. This Privacy Policy ("Policy") describes how jeetbag collects, uses, stores, and safeguards your personal information.

This policy applies to jeetbag's website, mobile application, and all other digital services. By using our platform, you consent to this privacy policy.

• This policy was written in Bengali and the Bengali version is the authoritative text.
• This policy may be updated at any time — you will be notified in advance of any changes.
• For any questions, contact us directly at support@jeetbag.net.

Jeetbag only collects the information needed to provide you with the best possible service. We never ask for unnecessary data. Here is a detailed breakdown of what we collect:

Jeetbag uses your data only for legitimate and specific purposes. No information is used beyond its approved scope. Our core use cases are:

• Account management: To support registration, login, KYC verification, and account security.
• Service Delivery: To provide betting, gaming, bonus, and promotional benefits.
• Financial transactions: For processing deposits, withdrawals, and payments.
• Customer Support: To resolve your complaints, questions, and support requests.
• Fraud prevention: To ensure account security and detect suspicious activity.
• Legal obligations: To meet the requirements of licensing authorities and regulatory bodies.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Contact: To send important updates, security alerts, and relevant offers.

Your consent is obtained before your data is used for marketing purposes. You can unsubscribe from marketing emails at any time.

Jeetbag never sells your personal data or shares it for commercial purposes. However, limited data may be shared in specific circumstances:

• Payment processors: Only the information necessary to process transactions with payment partners such as bKash, Nagad, Rocket, or your bank.
• KYC service providers: Document data shared with approved KYC partners for identity verification.
• Legal Authority: To government authorities under court orders, investigations, or legal obligations.
• Licensing Authority: For regular audits and reviews by our licensing authority.
• Technology Services: Cloud hosting and cybersecurity partners — all bound by strict confidentiality agreements.

Jeetbag retains your data only for as long as necessary. When determining retention periods, we consider the following:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed accounts: Even after account closure, core data is generally retained for up to 5 years due to legal obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with AML and tax regulations.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Technical logs: Typically retained for up to 90 days for security purposes.

Once the designated retention period expires, data is automatically deleted or anonymized using secure methods.

The jeetbag website and app use several types of cookies. Cookies are small data files stored on your device that help improve site functionality. The cookies we use:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: Remembers your preferred language, theme, and settings.
• Analytics Cookies: To understand how the site is used — such as which pages get the most visits.
• Marketing cookies: To serve relevant advertisements — this is optional.

Jeetbag believes you should have full control over your personal data. Below are your rights, which you may exercise at any time:

• Right to Know: You can find out what personal data we hold about you.
• Right to Access: You can request a copy of the data we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can export your data in a portable format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@jeetbag.net. We typically respond within 30 business days. Please note that certain data may not be deleted due to legal obligations — if so, we will explain the reason.

Jeetbag strictly prohibits anyone under the age of 18 from using the platform. We take the protection of minors' privacy very seriously.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect data from anyone under the age of 18.
• If we detect that a minor's data has been collected, the account is immediately closed and the data deleted.
• We assist in removing a minor's data upon request from a parent or guardian.

Jeetbag uses internationally recognized security technology to protect your data. Our security layers include:

• SSL/TLS Encryption: All communications on the website and app are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your login.
• Firewall & DDoS protection: Server-level protection against cyber attacks.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Staff Training: All staff are trained in data protection and bound by confidentiality agreements.
• Data Breach Response: In the event of a data breach, affected users will be notified within 72 hours.

That said, no technology is 100% secure. To keep your account safe, use a strong password and never share your login credentials with anyone.

Jeetbag's privacy policy may be updated from time to time due to changes in technology, legal requirements, or service improvements. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and withdraw any remaining balance.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@jeetbag.net
• Live Chat: Available 24/7 on the website or app
• Response time: Typically within 24–48 hours

If we are unable to resolve your concern directly, you may file a complaint with the relevant regulatory authority. We are always committed to fair and transparent resolution.